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Frequently Asked Questions


FlexIt is an "Interconnected Health" platform that delivers live 2-way private wellness and fitness sessions to individuals and enterprises -- all sessions are led by certified personal trainers, nutritionists, physical therapists and coaches from a variety of modalities, accessible from any device, wherever the customer is. Check out some of our media attention to hear what people are saying about us:
Getting started is easy
  1. Take a brief goals assessment. Let us know a little bit about you, your goals and what type of session you are looking for, and we’ll help set you up for success. Don’t worry, it’ll take less than 5 minutes!
  2. Find your wellness expert. Prefer a “tough love” coach? Looking for a yoga instructor? Physical therapist? Easily mix-and-match experts to round out your wellness routine. Whatever your needs, we’ll help you find trainers and health experts who get you.
  3. Create your training schedule. Browse your trainers’ calendars to book time slots that fit your schedule. Book individual sessions or set up a recurring schedule so that you always stay on track.
  4. Prepare your space. Join your session from home, outside, or on the go—the world is your new wellness space! Just be sure your internet connection is strong and your device is fully charged.
  5. Crush your goals. With a personalized, comprehensive wellness program, your experts will guide you through your journey to your best you—one step at a time. Improve your form, track your progress, and surprise yourself with what you’re capable of.

FlexIt clients typically start a program to kickstart their overall wellness journey. They are seeking motivation, accountability, and encouragement to guarantee they will see results. FlexIt will help connect you with experts who will work with you live, and design a personalized program that is convenient and customizable - from your mobile device or computer.

Whether you’re looking to train every day or once a week, we’ve got the perfect plan for your goals.
  1. Choose how long you want to meet with your expert
  2. Choose a number of sessions. Commit to your goals with monthly plans or pay-as-you-go for more flexibility
  3. Book your sessions. Book individual sessions with our elite trainers, nutritionists and health experts, or set up a recurring schedule so you always stay on track.
Virtual Personal Fitness and Wellness Training is live 2-way private wellness and fitness sessions. All sessions are led by certified personal trainers, nutritionists, physical therapists and coaches from a variety of modalities, accessible from any device, wherever the customer is.
We believe that the two most important elements of any successful wellness program are that it’s enjoyable and you are held accountable. The best way to ensure that both of those goals are met, is by connecting with a real live personal expert who can learn about you and work with you directly. We are a health and wellness solution designed and optimized for Convenience, Accessibility, Accountability, and Customization.
Cookie-cutter workouts just don’t cut it anymore. You don’t wear one-size-fits-all clothes, so why would you settle for a one-size-fits-all-fitness program. With live, 1-on-1 sessions, your trainer can personalize each session to you and your goals.

Of course! We have a holistic suite of wellness offerings geared at making sure that you look and feel your best. From dieticians, to mediation experts, to yogis, FlexIt is here for all of your wellness needs.


Yes, your friend must simply download the FlexIt mobile-app and create an account. Best of all, you can refer your friend to FlexIt using your unique referral code found in the app. When he or she signs up for FlexIt using your code, you will each earn $10 in workout credits – give a workout, get a workout.
Yes! New clients can now try their first personal fitness and wellness session for just $5.
Yes! Our loyalty program rewards you for working out with FlexIt. For every hour you work out with FlexIt, we’ll give you $1 in free workout credits so that you can continue to exceed your goals! You can always check out your progress in the app –- just head on over to the “View Rewards” page.

We have added a wallet within the app so that you can plan ahead and pre-pay for future workouts. After completing a workout, FlexIt will automatically pull dollars from your wallet before charging your credit card (as long as you have enough credits in your wallet to cover the workout, your credit card will not be charged).

The best part is that we will reward you for pre-loading your wallet – up to 40% in free credits. Check out the “Wallet” page inside of the app to learn more.

At the end of every workout, you will be able to rate your experience and provide feedback to the gym and to FlexIt.
There is a “Workout History” page that will record this automatically, in addition to total hours logged, average workout time and most frequented gym.
Easy! Just create an account on and take a look at our plans. If you want even more help figuring out which plan is right for you, take our goals matching quiz or schedule a consultation with one of our Performance and Nutrition Coaches who can create a customized plan just for you.
We match you with the perfect trainers for you and your goals. Whether you’re looking to lose weight, zen out, or just try something new and fun, we got your back. With over 20 fitness brands and hundreds of trainers on our platform, we know we can find the right fit for you. Schedule a consultation with one of our fitness experts to get matched!


No problem! The front desk staff can manually check you in and out using the e-mail address that you used to create your FlexIt account.
Don’t worry! FlexIt has offline resiliency - the app continues to run and function after you have checked in even if your phone dies. All you need to do is tell the Front desk that your phone died on your way out and a staff member will manually check you out.
The best way to clock time accurately to scan out to end each workout. If you do forget to check out, then contact us here or send is a message on livechat.
Contact FlexIt at and our team will resolve any issue right away!

Virtual Personal Training
Frequently Asked Questions

Virtual Personal Training

Virtual Personal Training is an offering from FlexIt that pairs you with a certified personal trainer from a recognized gym for a live, 1-on-1 training session.

We at FlexIt believe that the two most important elements of any successful fitness program are that you enjoy it and are held accountable. The best way to ensure that both of those goals are met, is by training with a real live personal trainer. Enter Virtual Personal Training. Unlike pre-recorded content or group classes, VPT lets content be tailored directly for you to ensure it can be something you enjoy doing and don’t dread. Additionally, trainers working with you 1-on-1 can be a powerful motivating force, keeping you accountable to yourself and your goals.

Your trainer will go through a custom program they have built just for you based on your stated preferences. Or, if you prefer, you can use the time to get feedback and tips on exercise, health, and nutrition. It’s up to you! If you have equipment handy (anything from weights to bands to canned beans) they will work those in. But if you don’t no worries!

Virtual Personal Training works interchangeably on both the web and the FlexIt app. You can join the video call from the FlexIt app by logging in and clicking on the Training button in the bottom bar or by logging in to your account on the FlexIt website and clicking on Bookings. The experience will be the same either way and all FlexIt functionality (including booking, taking sessions, and loading your wallet) is identical.

It’s up to you! We designed VPT so that people have choices depending on their preferences, (if they're on the go, etc) but it will be the same experience and you can easily take your next session from the other platform.
As long as you have either WiFi or cellular service the video chat functionality should work great!
Our trainers will inquire about all of your limitations and injuries so they can craft the perfect workout for you. Whether you want to avoid certain areas or recover lost strength, they will have a plan.

Not at all! We encourage all international users to participate and there is no extra fee. The only thing you need is a credit card.

Yes, you can cancel free of charge until 12 hours before your session starts.

Absolutely! In your session history you can give your trainer a five star rating and book another session with them, whenever they are free. Most experts recommend consistently using the same trainer for best results. That way they can learn about your needs and tailor workouts even more precisely to you!

You can filter trainers by club affiliation, specialties, and schedule to find the perfect match. Read their bios as well to get a sense of their personality and training style.

Yes! You can access all of the VPT functionality you love on the FlexIt website. Simply login to your account.
We get this question enough that we wrote an article about it, you can read it here: Find a personal trainer near me. But one of the benefits that FlexIt provides is that you have access to expert trainers all over the country. You’re no longer limited to just those who are in your area. So choose whoever you want regardless of where they are!