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FAQ

What are training sessions?

Open question

Virtual Personal Training sessions are 1-on-1 workouts led by certified personal trainers. These workouts are customized to your needs and designed to help you exceed your goals. See How it Works for more details!

What is your refund policy?

Open question

All purchases are backed by the FlexIt Guarantee. If you are not 100% satisfied after your first session we will gladly refund your purchase. Monthly training plans require a (2) month minimum term. To request a cancellation after the two (2) month minimum program, please email support@flexit.fit.

Can I train with different trainers?

Open question

Yes, your package applies to any trainer on the FlexIt platform. You can book sessions with as many different trainers as you would like.

Can I book with other health & wellness experts like nutritionists, dieticians, and physical therapists?

Open question

Yes! If they're listed on our site, they're available to book with your Training Plan. Use the "Specialties" filter to find the coaches with the right expertise you're looking for.

Can I reschedule or cancel a session?

Open question

Of course! You can reschedule or cancel up to 12 hours before the start of your session, no questions asked.

What if I don’t use all my sessions?

Open question

Our sessions never expire. If when checking out you decide on a recurring plan, unused sessions at the end of the month will roll over into the next month. You can edit or upgrade your plan anytime.

What are my payment options?

Open question

We accept all major credit cards as well as Apple Pay, Google Pay, and Affirm. You may be able to pay for your VPTs with your HSA/FSA! Call 833-888-3539 to learn more.